The disputes committee deals with complaints about the supplier. The committee includes representatives from the industry association and consumers. The disputes committee’s recommendation is binding: both the client and the supplier must do what the committee decides. The committee can decide that a complaint is inadmissible, groundless, partly well-founded or completely well-founded. The committee can also help the people who have the dispute to reach a settlement.
You cannot appeal against the disputes committee’s recommendation, but if you do not agree with that recommendation, you can still take the dispute to court. You must do this within 2 months after the committee makes its recommendation. The judge can dismiss the disputes committee’s recommendation if he or she thinks that it is not reasonable.