Jump to content Jump to search
This is a print of a page on Rechtspraak.nl. Look for the most up-to-date information on Rechtspraak.nl (http://www.rechtspraak.nl). This page is printed on 01-01-1970.
Have you purchased a product and now have a dispute with the retailer? If you are unable to reach an amicable solution, you can initiate proceedings before the district court.
These types of claim fall under consumer law (civil law).
Is something wrong with a product that you have purchased as a consumer? If the retailer is unwilling or unable to give you a replacement product and/or has not offered you any compensation or not enough compensation, you can initiate proceedings.
In extended proceedings (also known as bodemprocedure – proceedings on the merits of the case), you request the district court to give a final ruling. It is not compulsory to engage the services of a lawyer.
Do you need your case to be heard urgently? And are you unable to wait for the ruling in extended proceedings? In urgent proceedings (also known as kort geding – summary proceedings), you apply to the district or civil court to issue an interim decision (in Dutch).
There is no obligation for you or your retailer to engage the services of a lawyer.
You pay a fee for the court to hear your case: this is known as griffierechten (court fees). There may be additional costs associated with a case, such as lawyer’s fees.
Would you like personal advice on your situation? Do you need assistance with drafting documents or during the hearing? You have the option at all times to engage the services of a lawyer or other legal advisor.
Ask your question on:
Be careful when you share private information on social media.
We are open from Monday to Thursday from 08:00 until 20:00, and on Friday from 08:00 until 17:30.
